Shipping policy

At The Happy Hatch Co., we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment is successfully received.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Remote or Rural Areas: 5–10 business days

Delivery times are estimates and may vary depending on your location and courier availability.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

We may offer free shipping on eligible orders during promotional periods or when a minimum purchase value is met.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details. You can use the tracking number to monitor your shipment.

Delivery Delays

While we strive to deliver your order on time, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Natural disasters or other unforeseen circumstances

  • Incorrect or incomplete shipping information provided by the customer

We appreciate your patience in such situations.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an error, please contact us immediately. We will do our best to update your address before your order is dispatched.

Lost or Damaged Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where applicable.

International Shipping

International shipping may be available for selected destinations. Delivery times, shipping costs, customs duties, import taxes, and other applicable fees are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Email: dalima344@gmail.com

We are happy to assist you and will respond as soon as possible.